In today’s world, it seems like everyone is ordering everything online, from groceries to cars. Whether it’s a package from Amazon or Etsy — or anything in between — your residents are tracking their packages every day. However, the chaos caused by the constant rush of deliveries throughout the building is probably less than appreciated by your property management and staff. 

So what’s the solution? Is there a middle ground that keeps everyone happy? One of the latest trending amenities being offered to residents is package lockers. Some say that package lockers are the cherry on top of any multifamily property sundae… but why? Here are just a few of the benefits of adding package lockers to your property: 

• They save valuable time managing package deliveries
• They reduce theft of packages 
• They provide an amenity that many Millennial and Gen Z renters want

Benefits of Package Lockers

Package lockers can enhance your existing design aesthetic. You probably spent a lot of time on the design and aesthetic of your building, so you definitely don’t want to undo all of your hard work. Look for package lockers that come with custom color options, so that you can complement or match the accent colors in your lobby. It’s important to understand that package lockers don’t have to detract from your design or the flow of your floor plan. 

Package lockers help to attract tenants (and demand higher rent). Package lockers will never go out of style. With the way that e-commerce is exploding, package delivery volumes will only increase. Package lockers will not only help make it easier for you to manage deliveries for years to come, it can also help to drive rent prices in your property. What’s more, refrigerated units are also available, making them the perfect choice for tenants who subscribe to meal kits or choose to have their groceries delivered. 

Strategies for ensuring successful integration

Location, location, location. As with most things real estate related, location truly matters. Package lockers should be easily visible, easy to access, and available 24/7 access for tenants to retrieve their packages on their own schedule (more than 80 percent of tenants surveyed reported wanting 24/7 access). Consider a common area located near the mailroom for your locker installation, for ease of convenience for both tenants and mail carriers. 

Go BIG -- or go home. If you’re going to install package lockers, you want to be sure you do it right. Don’t limit your potential use of the installation by limiting your package lockers, especially considering that package delivery volume is sure to only rise in the future. Having sufficient capacity in your package lockers is crucial to satisfying today’s discerning tenants and their online-savvy behaviors. 

Today’s tenants expect top of the line amenities in their homes, and they are willing to pay for them, accordingly. In order to keep up with the demand of Millennial and Gen Z renters and their love of e-commerce, multifamily property managers need to adjust their amenity offerings for 2020 -- and beyond. 

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